Ok Alone App Settings for Android 9

If you are having some issues with the Ok Alone App on an Android 9 phone, please check the following settings:

Check you have the Latest Version

Please check the Play Store on your phone to make sure you have the latest version of Ok Alone installed.

Even if you do, you may want to uninstall the app, restart your phone and install the app again.

Check Notification Settings

Ok Alone sends you notifications when it is time to check in, or if there is a man down issue. The app requires permissions to send you these notifications. If you are not getting notifications correctly, please check the following settings:

  1. Go to Settings >> Apps & Notifications >> Ok Alone
Select Ok Alone in the App Settings
Select Ok Alone in the App Settings

2. Click on Notifications in the Ok Alone settings screen

3. Two sets of notifications are shown – check that both are set to On

Two sets of notifications are shown - check that both are set to On

4. Click on the Ok Alone Notifications name to go into Advanced Settings

5. Check all the notification options are tuned on, including Override Do Not Disturb mode

Check all the notification options are tuned on, including Override Do Not Disturb mode

Check Location Settings

The Ok Alone app requires location permissions to monitor your location accuratly incase of emergency. If you are having location issue, please check the following settings.

  1. Go to Settings >> Apps & Notifications >> Ok Alone
  2. Click on Permissions > Locations
  3. Check that Location is on
Check that Location is on for Ok Alone

4. On the Ok Alone settings page, click Advanced and click on Battery

5. Click on Battery Optomisation – this should be set to “Not Optomised” – this means we can get a accurate location at all times

Click on Battery Optomisation - this should be set to "Not Optomised" - this means we can get a accurate location at all times

6. Find the Ok Alone app in the list of apps and click on it.

7. Choose the Don’t Optomise option

Choose the Don't Optomise option



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