How the Ok Alone Lone Worker System Works
The Ok Alone system should be simple to understand and use. Meaning that it can easily be deployed to workers and once it is setup there is minimal on going maintenance.
Here is a useful diagram explaining how the Ok Alone lone worker system works:
- Worker – Person working alone
- Monitor – Person who receives message that Worker is having a problem. Monitors take remedial action based on the Escalation Procedure
- Alerts – The message sent to the Monitor by email, SMS or automated phone call saying a Worker is having a problem
- Escalation Procedure – Step-by-step action plan for what to do when worker has a problem. It’s included in the Alert message sent to Monitor
- Check-in – The act of a Worker telling Ok Alone they are safe, typically via the app
- Live Monitoring – Ok Alone’s 24/7 Call Centre, who can take over Monitoring responsibilities for you
Frequently asked questions
The system uses the configured check-in schedule and notification rules to identify when expected contact is not received.
They follow the agreed procedure to assess the situation, contact the worker, and arrange assistance when necessary.
Monitoring arrangements can involve multiple designated responders, depending on the system and employer procedures.
They define next steps when contact is unsuccessful or the initial responder cannot act.
Stacey Manclark
As an expert in lone worker content management, I possess an extensive knowledge base and experience in the area of lone working and safety monitoring. My expertise in this field encompasses a wide range of areas, including risk assessment, training, communication, and technology. I have a deep understanding of the unique risks associated with lone workers and have researched and written many projects and articles to educate people in how to mitigate these risks.
Throughout my time with OK Alone, I have kept up to date with technological developments, legislative changes and regulations that have been introduced to help organizations ensure the safety of their lone workers.
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