SMS and phone call reminder settings for Workers
As well as their alert in the app, workers can be sent an SMS or phone call to remind them to check in. SMS and phone call reminders can be set to repeat up to 4 times at desired intervals.
How to Setup Sms and Phonecall Reminders
1 ) To set up SMS and call reminders access the Worker Profile via the pencil icon in the ‘View Workers’ tab on the left-hand toolbar
2) The Monitor can set up an SMS or phone alert for the Worker if they miss their Check-in and can repeat the alert up to 4 times. The Monitor can setup both, none, or one of these as they choose.
NOTE: The primary purpose of these reminders is to minimize false alarms. The SMS or phone call reminders should all occur before the Monitor Alert is sent (i.e. If the Monitor delay time is 30 minutes, all of the repeating SMS/Phone call reminders should happen prior to the 30 minute mark.)
Frequently Asked Questions
These optional reminders contact a worker who has missed a scheduled check-in, in addition to any reminder shown in the app.
According to this guide, a monitor can open the worker's profile from the View Workers area and configure SMS reminders, phone reminders, or both.
The settings described in this article allow reminders to repeat up to four times at selected intervals.
The guide recommends scheduling SMS and phone reminders before the monitor alert is sent, so workers have an opportunity to check in before escalation.
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