Your Job Role – IT Manager

Ok Alone is available for free on both the iPhone App Store and Android play Store. When a worker is added to Ok Alone they are sent an sms with their unique pin number and a link to easily download the app.

We also have a webapp version of the worker app – available here and this can also be downloaded from the Microsoft App Store to use on desktop devices.

Our management dashboard, used by monitors is cloud-based and available for all browsers and devices. The Dashbaord can also be saved to the desktop or smartphone so it has it’s own icon and can easily be accessed at any time.

In order to maintain system security, compliance and risk management, an assessment is completed on the update.

A New/Major release is subject to a full assessment. Patch releases are assessed based on risk of changes to the application functionality and Emergency Releases forego assessments temporarily until a full assessment can be completed.

Our systems have a live backup running alongside the main systems, this backup is always up-to-date with the latest data. This means that if the main system failed, the second/back-up system could be quickly brought online using the most recent back-up data.

We also take full backups of our core systems which are stored off-site and can be used to bring the systems back online if the main recovery system fails.

Core systems require strong passwords (i.e. 8 characters or more, lower and upper case, special characters, alphanumeric) and these are updated regularly. Two-factor authentication is also enforced when appropriate to increase security.

Non-core systems, encourage the use of strong passwords, but more flexibility is accepted.

The Ok Alone system is protected in a number of ways. Cloudflare offers industry-leading protection and shields Ok Alone from DDoS attacks and other malicious activity. Our own systems also have protection from Imunify 360 and built-in firewalls.

All traffic inbound and outbound is encrypted and monitored to prevent unauthorized access to any aspects of the system.

The Ok Alone app should run on any iPhone with iOS 12.0 or higher. To test this, please download the free app from the App Store and check it loads correctly.

The Ok Alone app should run on any Android device running Android 4.1 and up. To test this, please download the free app from the Google Play store and check it loads correctly.

We have a number of system monitoring services – for all aspects of Ok Alone. These include the servers, backups, domains, apis and nameservers. If any issues are detected, our systems team is immediately notified and can respond 24/7.

Remote access is only available to team members who require this access. Any access is made through secure channels.

Workers have the choice of choosing between 3 location settings on the App – GPS High, GPG Normal and Non GPS. We recommend using GPS Normal as the phone will send a location update every few minutes and uses less data than GPS High, however Non GPS will work as well.

We ran some tests on GPS Normal and Non GPS , and the results are as follows:


The data usage is about 250kb (0.25 MB) an hour

This is approximately 10MB per 40 hour week.

At Ok Alone we are very transparent about what we see and collect, as noted in the Google Play store & the Apple App store.

Ok Alone will only access data from the Worker’s phone with their permission, in compliancy with local privacy laws.

Access is not permitted to phone elements such as the camera, contacts etc.

The Ok Alone Dashboard provides app data in the worker profile, for troubleshooting purposes and in mapping, if permission is granted by the user.

Workers have the choice of choosing between 3 location settings on the App – GPS High, GPG Normal and Non GPS. We recommend using GPS Normal as the phone will send a location update every few minutes and uses less data than GPS High, however Non GPS will work as well.

We ran some tests on GPS Normal and Non GPS , and the results are as follows:

-The data usage is about 250kb (0.25 MB) an hour
-This is approximately 10MB per 40 hour week.

Ok Alone takes data privacy very seriously, making sure internal access to customer’s personal data is on a need to know basis. All users with access to personal data have individual logins and standard industry security practices are maintained.

Ok Alone customers also have a great deal of control over which people internally see personal data. There are three levels of user access rights for the Monitors, each of which grants different access to personal data.

-Admin – Full access to the system
-Non-Admin – Limited access to the system
-Extended Privacy – Restricted access to the system to protect Worker privacy

Workers do not have access personal data. All interaction between Workers and the system occurs through an encrypted connection with the app. Combined, this ensures people’s data stays private.

One fantastic feature of Ok Alone is that it can be completely automated, there is no need for a call centre. The system is set up so it works in the background, without you having to think about it, until an alert is triggered. With the Essential Protection Plan, supervisors (Monitors) assigned to a worker are contacted simultaneously through phone call, email, SMS and WhatsApp allowing them to respond to the missed check in or Help alert.

With the Automated Monitoring Plan the Alert Loop would be activated and Monitors contacted in sequence until someone accepts and takes responsibility for resolving the alert. These options allow Monitors and Workers to carry on with their day knowing the solution is running behind the scenes. Through switching to automation managers and supervisors get back the time wasted checking in workers manually and they will only be called at two o’clock in the morning for a real emergency!

Within the Ok Alone system it is incredibly easy to create reports on different subjects. Reports can be created that show any alerts sent, calls or SMS sent and all actions made by workers throughout a shift. The Worker Report section allows you to see Worker Status, App Not Activated, Has Started a Shift, No Shift Started, Last Shift Started and No Location all within set date parameters.

You are also able to create a list of the Workers connected to specific Monitors. Timesheets for workers can be created, as well as the ability to upload a csv or excel file with start and end shifts for multiple workers to input their shifts en masse to the dashboard.

An airtight audit trail helps companies with regard to their data and information by keeping track of their lone workers and the actions they take, shifts they work and locations they visit.