Work Alone Monitoring FAQS
About Ok Alone
What are workers and monitors?
- Workers are the members of your team who work alone. Working alone may mean home care visits, travelling by oneself, being on a jobsite or working late in the office. All of these activities are included as lone working activities.
- Monitors are the people alerted if a worker misses a check-in or sends a help alert. The monitor is often the worker’s line manager, but it can also be another person in the office, a family member or a live monitoring service.
Do I have to watch a screen all day if I’m a monitor?
Monitors have access to a webpage that gives them the latest information about their team.
However, there are many good reasons for someone to leave their desk.
Ok Alone alerts the Monitor of an incident in four ways:
i) on the webpage,
ii) with an email,
iii) by sending a text message to their cell phone
iv) by having Ok Alone call them.
How can workers check-in using Ok Alone?
Workers have four ways to check-in with the office:
- Using the smartphone app
- Calling in with a landline
- By sending a text message
- Responding to an in-bound phone call
This means that you don’t need any special hardware or a data plan on your phone to use Ok Alone.
What if I go out of cell phone coverage?
If the app senses you don’t have service, it will tell you to check-in using a text message or to call a number using a landline phone. For those not using the app, they have the option of either text message or calling a landline to check-in. Ok Alone offers Live Operator monitoring for satellite devices such as SPOT Devices. Ask us for more details if your interested.
Can I vary the frequency of check-ins for each worker?
Yes, you have a great deal of choice, anywhere from 5 minutes to 10 hours.
Can I vary how frequently the Worker gets a reminder alarm?
Yes, you can choose from 30 seconds to 1 hour.
Can I change when a Monitor receives an alert?
Yes, you adjust how quickly a monitor receives a missed check-in alert. The range is 1 minute to 1 hour.
Can I have more than one Monitor per Worker?
Yes, people these days are very busy, jumping between meetings and travelling to see customers. As a result, you never know who should be responding to an alert at any given time. Ok Alone removes this problem by letting you select multiple Monitors per Worker, or using our Live Monitoring service. Once the situation is resolved, the status is updated online.
What is live monitoring?
Live monitoring is a service provided by Ok Alone for organisations that do not have the necessary resources to monitor their teams. In particular, this means Ok Alone provides a live operator/real person to actively monitor your team all day, every day. Sometimes this monitoring is limited to times outside of normal business hours which can include weekends, holidays, sick days, during meetings or after hours. For others, they need 24/7/365 coverage. Either way, Ok Alone lets you choose how much or how little you’d like to have us monitor your team for you.
Is there a local number to call for landline check-ins?
Yes, Ok Alone provides a variety of numbers for Workers to call/text and check-in. Please contact us for the latest list.
What devices can use the app?
The app is available through the Google Play Store for Android phones and iTunes for the iPhone.
Can Ok Alone remind people to end their shifts automatically?
Yes, office Workers who are on their own may forget to end their shift before going home. To prevent this from happening, and causing unnecessary alerts, Ok Alone can be setup to call their desk just before the end of their shift.
Do I have access to my log files?
Yes, log files are available for download by all Monitors from the website.
How do I set my local time?
In the settings section of the website, Monitors can set the local time.
Does Ok Alone work anywhere in the world?
Yes, Ok Alone will work anywhere there is a cell phone network or traditional landline telephones and the internet.
How many workers or monitors can I have?
There is no limit to the number of Workers you can assign to a Monitor.
Who has access to my website account?
Monitors are given access to the website and they control how Ok Alone is setup. Workers do not have direct access to any of the system settings.
How are Monitors alerted to missed check-in or help calls?
Monitors have four ways to get notified of a missed check-in or an help message:
- Through the monitor’s webpage
- A text message on their phone
- An email
- Telephone alerts
What is an escalation procedure?
An escalation procedure is the action plan for the Monitor when either a check-in is missed or a help message is sent. The procedure may be as long or as short as you like. You also have the option of setting a single escalation procedure for the company OR a unique escalation procedure for each Worker.
Who can update the escalation procedures?
Only monitors can update your escalation procedures.
How much is the app?
Monthly subscriptions for the Ok Alone system and the app start at $5/£4/€5 per worker. Other services such as sms/text message credits, live monitoring minutes and larger subscriptions are available upon request. Please let us know more about your requirements and we’ll happily send you a quote.
How much is the app?
The app is free for Android, iPhones and Blackberry.
How do I pay?
Payments are made by credit card through our secure payment gateway.
How long in my contract?
Your subscription is renewed each month. As a result, you are not locked into long term agreements.
When do I pay?
Subscription fees are taken on the monthly renewal date of when you first signed up for your Ok Alone account (i.e. If you signed up on March 9, you will be charged on the 9th of each subsequent month). If there are additional charges or overages, these may be charged separately.