Protecting Social Service Professionals with a Smart Safety System

Social workers and community support staff dedicate their careers to helping vulnerable populations, but the job can place them in unpredictable and sometimes hazardous environments. Whether conducting home visits, working with individuals in crisis, supervising youth in transitional housing, or providing outreach support in the community, social services professionals often operate alone.

OK Alone helps operationalize safety for social care teams through automated check-ins, discreet alerts, and real-time location monitoring, ensuring that help is always within reach.

A day in the Life of Sam our Social Service Worker

Follow Sam, a dedicated social service worker, as she navigates a home visit while staying safe with the OK Alone app.

See how she checks in, updates her status, and gets real-time support, ensuring she’s protected every step of the way.

Common Social Service Safety Issues and
How OK Alone Helps Solve Them

Entering Unfamiliar or High-Risk Homes Alone

Social workers can use Timed Activity on any high risk visit, prompting more frequent check-ins and a fast escalation procedure if something does go wrong.

Reporting Incidents and Meeting Duty of Care Obligations

All check-ins, alerts, and responses are automatically logged, making it easy to demonstrate compliance with lone worker policies and support post-incident reporting.

Dealing with Clients in Emotional or Mental Crisis

If a situation escalates suddenly, the worker can discreetly trigger the OK Alone Panic Button without drawing attention, ensuring they stay safe without further provoking the situation.

Responding to Emergencies When Alone

If a worker becomes unresponsive due to injury or a medical emergency, the system detects the lack of movement and sends an automatic alert, helping ensure they’re not left unnoticed.

Working in Isolated or Underserved Areas

Even in rural or low-signal areas, OK Alone allows workers to check in via SMS or phone call, ensuring continuous protection even without a strong mobile data connection.

Key Benefits for Social Service Workers

Real-Time Monitoring for Distributed Teams

Supervisors can view worker safety status live via OK Alone’s cloud dashboard. Ideal for overseeing staff across cities or rural areas. Group management tools and reporting features ensure full situational awareness and fast response to incidents.

Worker using one of the best lone worker apps for lone worker security check-in

Flexible Check-Ins to Match Your Workflow

Staff can adjust check-in frequency based on risk. High-Risk Check-Ins and Timed Activities offer extra protection for specific visits, with optional notes for context. If a check-in is missed, alerts escalate automatically via SMS, email, call, or WhatsApp.

OK Alone lone worker security dashboard and mobile app interface

Discreet Alerts for Sensitive Situations

In sensitive or potentially volatile situations, OK Alone enables staff to discreetly request assistance without escalating the encounter. Alerts can be triggered through subtle gestures, such as shaking the phone or tapping the back, allowing workers to maintain composure while signalling for help.

Supporting Social Service Teams

OK Alone is trusted globally by professionals in:

Child Protective Services
Mental Health Outreach
Domestic Violence Support
Youth and Family Services
Addiction Recovery & Harm Reduction Programs
Emergency Shelters and Mobile Units

OK Alone empowers organizations to comply with lone worker legislation, enhance duty of care, and most importantly, keep their people safe.

Case Studies

Hear directly from our customers

Don’t just take it from us. Explore what our customers have to say about their experience with OK Alone employee protection services and how it’s helped keep their people safe.

View all Case Studies

We signed up with OK Alone 5 years ago to support our staff who work alone on shifts. We wanted a simple setup, well-priced, and easy to use check-in system to ensure our frontline staff’s safety. OK Alone has not disappointed!

Claire Kalfon, Dixon Transition Society

When you have staff working off site or unsupervised this is a great app to help with Health and Safety. You can’t anticipate what may happen during the course of one’s day.

Lisa, Ladco

Book a Demo Today

Protect your people with our dedicated personal safety service for at-risk and lone workers. Combining leading technology with a professional 24/7 Safety Monitoring Center, you can ensure your people get immediate emergency help when they need it most.

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