Security: Lynxforce Protection Services
The Challenge
Operating primarily in urban and suburban environments, Lynxforce’s security guards regularly patrol commercial buildings, often during overnight shifts and without direct supervision.
One incident in particular prompted a reassessment of their lone worker protocols. During a routine patrol, a guard encountered a break-in attempt. Though no physical harm occurred and the intruder fled the scene, the incident left the guard shaken. He later expressed concern that, had something gone wrong, he might not have been discovered until the next shift change—if at all.
This experience raised serious concerns across the team, leading to anxiety among staff and a noticeable drop in morale. Company leadership quickly recognized the need to provide a more comprehensive and dependable safety system for their employees.
Their objectives were clear: to ensure timely emergency response for guards working alone, to improve employee confidence in their personal safety, to comply with lone worker safety obligations, and to reduce employee turnover stemming from workplace safety concerns.
Implementation
To address these needs, Lynxforce initiated a review of available lone worker safety solutions. After researching several providers, they decided to trial the OK Alone system. The pilot was rolled out across several patrol teams to assess the ease of use, reliability, and integration with existing smartphones and communication tools already used by the guards.
During the trial, guards were required to check in every two hours using the OK Alone mobile app. In cases where a check-in was missed, the system automatically triggered an alert to designated shift supervisors. These alerts included real-time location data and clear instructions for escalation, ensuring prompt follow-up.
Guards also began using additional safety features offered by OK Alone, such as the Man/Worker Down function, which detects periods of inactivity, and High-Risk check-ins, which shorten check-in intervals when entering areas perceived to be more dangerous. The panic button feature, which could be activated discreetly via gestures or by pushing the Help button, offered further reassurance to the team.
The feedback from both employees and supervisors during the trial was overwhelmingly positive. This prompted the company to fully integrate OK Alone into their operations.
The Benefits
The implementation of OK Alone provided immediate and wide-ranging benefits to Lynxforce Protection Services. Supervisors gained the ability to monitor their team’s status and location in real-time, enabling them to react quickly in emergencies or when check-ins were missed.
For the guards, the knowledge that someone was actively monitoring their well-being offered peace of mind. They appreciated the simplicity and flexibility of the system, particularly its compatibility with smartphones and its user-friendly interface.
OK Alone’s flexibility allowed the system to be configured to match the unique schedules and responsibilities of different patrols. Guards could easily perform check-ins or request help using the app, which was especially valuable in tense or potentially unsafe situations. This sense of security contributed to a noticeable improvement in staff morale.
From a management perspective, the system also delivered significant administrative efficiencies. Automated alerts, customizable check-in schedules, and access to detailed logs reduced the need for manual tracking and oversight. OK Alone’s dashboard provided a centralized view of workforce activity, which helped with reporting, compliance, and internal evaluations.
The Results
The outcomes of implementing OK Alone at Lynxforce Protection Services were both immediate and measurable. The most notable impact was a reduction in staff turnover.
As employees began to feel safer and more supported, fewer guards left the company due to safety-related concerns. The company also reported faster response times to incidents, thanks to the clear and timely alert system.
Importantly, employee morale improved significantly. The added layer of safety gave guards greater confidence in their roles, and many expressed appreciation for the investment in their well-being. Operational efficiency also improved as automated processes replaced manual tracking, allowing supervisors to focus on higher-priority tasks.
The implementation of the OK Alone system transformed how Lynxforce Protection Services manages lone worker safety. By introducing a proven safety monitoring platform, the company not only met its duty of care obligations but also fostered a more secure and trusting workplace culture.
Lynxforce now views OK Alone as an essential partner in their ongoing mission to protect both their clients’ properties and their own personnel. For other organizations in security or high-risk fields, Lynxforce’s success offers a compelling example of how OK Alone can elevate safety, compliance, and workforce satisfaction.
