Account Manager
The Role
As an Account Manager at OK Alone, your primary focus will be to manage and grow relationships with our existing customers. You will serve as a trusted advisor and the main point of contact for your portfolio of clients, ensuring their satisfaction, retention, and expansion with OK Alone’s services. This role is perfect for someone who loves building relationships, solving problems, and delivering value in a technology-driven environment.
Key Responsibilities
- Customer Relationship Management: Serve as the main point of contact for assigned accounts, building long-term relationships and trust with key stakeholders.
- Onboarding & Training: Support new clients through the onboarding process, ensuring they understand how to get the most value from OK Alone’s platform.
- Client Retention & Satisfaction: Proactively engage with clients to ensure ongoing satisfaction and usage, addressing issues before they become problems.
- Upsell & Expansion Opportunities: Identify opportunities to expand usage, add features, or upgrade plans based on client needs and usage patterns.
- Renewals & Contract Management: Lead the renewal process for your accounts, ensuring smooth transitions and minimal churn.
- Cross-Team Collaboration: Work closely with Product, Support, and Sales teams to relay customer feedback, resolve issues, and contribute to ongoing improvements.
- Reporting & Metrics: Track customer engagement, product usage, and account health. Use CRM tools to maintain accurate records and forecast growth.
For the full job description and how to apply click here.
Direct applicants only, no agencies.
Please note: Due to the high volume of applications, we will not be able to respond to all candidates. If you have not been contacted within two weeks of submitting your application then you have not been successful. If we do not contact you this time, we will hold your details (in line with GDPR) for a period of 12-months, in case a suitable opportunity arises. If you do not wish your details to be stored then please request this on your cover letter.
