Whether it's for missed check-ins or help alerts, everyone who works alone or in isolation needs a written escalation procedure telling the support team what to do. That sounds easy enough, but often different employees require different approaches. So what are some of the key elements every escalation procedure should include?
Single point of of contact is important in quarrying and aggregates businesses. It’s there for operational reasons as well a safey requirement. Keeping your points of contact up-to-date can be difficult when staff are constantly changing and coming on and off shift and where you have lots of contractors.