Get Lone Worker Alerts when your iPhone is on Silent

When you are a lone worker or a monitor, sometimes you need to have your phone on silent. Most of the time this is fine, but what if you don’t hear your check in reminder? Or don’t hear a worker’s request for help?

Luckily on iPhone you can set up an emergency bypass for specific contacts that will override the silent setting for calls and messages.

Here is a video explaining how to get lone worker alerts even when your phone is on silent.

The video covers these steps:

  • Once you have saved Ok Alone’s phone number for your area as a contact in your phone (see bottom of this article for the full list of numbers) go into the contact.
  • In the top right-hand corner is the word ‘Edit’. Click Edit.
  • If you scroll down, you will see ‘Ringtone Default’. Click Ringtone.
  • The screen will now have the words ‘Emergency Bypass’ and a switch next to it. Slide the switch to the right so it becomes green.
  • Scroll down a little bit further and you will be able to choose the ringtone that will play and alert you to a call from the Ok Alone automated phone system. Click on the ringtone you would like and then click ‘Done’ in the top right-hand corner.
  • Your screen should now have ‘Emergency Bypass On’ and the name of the ringtone you chose.
  • Below ‘Ringtone’ is ‘Text Tone’. Click Text Tone. You will again see the words ‘Emergency Bypass’ and a switch next to it. Slide the switch to the right so it becomes green.
  • Scroll down a little bit and you will see Alert Tones with a list of tones below. Choose the one you want to alert you to a message from the Ok Alone automated phone system. Click on the alert tone you would like and then click ‘Done’ in the top right-hand corner.
  • Your screen should now have ‘Emergency Bypass On’ and the name of the text tone you chose.
  • Click the ‘Done’ button in the top right-hand corner.
  • This will take you back to the Ok Alone contact information. You should now see Ringtone and Text Tone have ‘Emergency Bypass On’ beneath them.
  • You have finished! Click the ‘Contacts’ in the top left-hand corner to exit.

Phone Numbers for Regions:

  • Canada +1 604 256 5739
  • United Kingdom +44 1986 232 027
  • Australia +61 3 8658 1382
  • New Zealand +61 9 887 8405
  • Other +1 604 256 5739

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